Comments/Complaints

We do try very hard to give a good, friendly, efficient service but there are times when some of you feel aggrieved about certain things. Please, please come and talk to me about them! As Practice Manager a very important part of my job is to ensure the Practice runs smoothly and that you are satisfied with the service you receive from us.

Despite our best efforts we realise we do not always get things right and if you feel this is the case I would like to be the first person to hear about it. Most matters can be speedily dealt with in this way, but if your concern is with any of the Doctors or Nurses in the Practice I can arrange for you to speak to them outside normal consulting times. We have found that more often than not the problem can be resolved and misunderstandings clarified. Further information on the complaints procedure is available from reception.

If you wish to speak to me please ask at reception or telephone me on 01603 486602, and I will make arrangements to see you as soon as possible, often this can be on the same day.