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Welcome Hellesdon Medical Practice

We are a General Practice offering a full range of family medical services to approximately 10000 patients in Hellesdon Norwich.

 We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.


 

Sharing Your Health Records

Please click here to read our information on how we share your records

EAR SYRINGING

We have a new ear syringing policy.If you feel your ears are blocked with wax and not painful you will be offered an ear assessment appointment with the Practice Nurse.They will check your ears and if they feel syringing is required will offer advice regarding softening agents to be used for 3 weeksThey will also discuss with you regarding the risks of this procedure and preventing the problem from recurring and advise if appropriate to then book for ear syringing.This policy is to reduce the amount of ear syringing that needs to be repeated due to inadequate preparation of the ears.


 Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The surgery has good access for wheelchair users to all consulting, treatment & patient areas. Should you have any concerns about your particular circumstances please contact the practice manager.

We keep a wheelchair on site should you have trouble getting around the surgery, or to and from your car. Please speak to the receptionist to arrange use of the wheelchair.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

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Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

(Site updated 09/11/2017)
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